Frequently Asked Questions
Everything you might want to know about ordering, payments, delivery, returns and caring for your jewellery, answered plainly. Can't find your question? We're a message away.
Orders & Payments
Browse the collection, add the pieces you love to your bag, and complete checkout with your delivery details. You'll receive an order confirmation right away.
We offer Cash on Delivery (COD) across Pakistan: you pay the courier when your parcel arrives. All prices are in Pakistani Rupees (PKR).
Yes. Every price is listed in Pakistani Rupees (PKR), and the total shown at checkout is exactly what you pay. Shipping is free nationwide, and there are no hidden charges at delivery.
Orders can be cancelled or amended any time before dispatch. Just contact us as soon as possible. Once an order has shipped, it can no longer be cancelled, but our return policy still applies.
Shipping & Delivery
Yes, we ship nationwide through trusted, trackable courier partners, from major cities to smaller towns. Shipping is free on every order.
In-stock pieces arrive within 3–5 working days of dispatch. Full details are in our Shipping Policy.
Use the Track Order page with your order number at any time.
Contact us within 48 hours of delivery with photos of the parcel and the product, and we'll make it right under our Return & Refund Policy.
Returns & Refunds
You may request a return within 7 days of receiving your order if the product is defective, damaged in transit, or not what you ordered. Items must be unworn and in their original packaging. See the full Cancellation, Return & Refund Policy.
Once your return is received and inspected, approved refunds are processed within 7–10 business days.
Our Jewellery & Care
No. Saz Gallery sells artificial (fashion) jewellery: plated and stone-set designs made to look beautiful at an accessible price. Details for each piece are on its product page.
Keep pieces away from water, perfume, lotions and sweat; put them on after you've finished getting ready and take them off before washing or sleeping. Wipe gently with a soft dry cloth and store each piece separately in a pouch or box so stones and plating don't get scratched.
Where a gift box is available for a piece, you'll see the option on its product page before adding it to your bag.
